Support

Pilot support is provided by a small team on a best-effort basis during business hours — we don’t currently offer 24/7 support, and we’d rather say so than pretend otherwise.

Contact us

Email support@shiftamp.com. Include your organization name, what you were doing, what you expected, and what happened instead — screenshots help. Never include your password.

Common questions

• I can’t sign in.Use “Forgot password” on the sign-in screen. If the reset email doesn’t arrive within a few minutes, check spam, then contact support.
• My invitation link doesn’t work. Invitations expire after 7 days and are replaced when re-sent — ask your manager to send a fresh one, and open the newest email.
• I can’t see my schedule in the app. Schedules appear after your manager publishes them. If a published shift is missing, tell your manager first; they can contact support.

Account deletion

To request deletion of your personal account, email support@shiftamp.com from the email address on the account with the subject “Account deletion request”. We verify the request via that email address before acting, remove your sign-in identity, and remove or anonymize your personal details as described in the Privacy Policy.

Organization deletion

Organization deletion can only be requested by the organization owner, from the dashboard’s Organization panel (or by email from the owner’s address). Requests are reviewed and confirmed with the owner before anything is removed — deletion permanently erases the organization’s locations, employees, schedules, and history.